Bestsellers
General Questions
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We are committed to protecting your privacy; we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly to process your order, and secondly to provide you with the best possible service. Bish Bosh Becca never sells or otherwise passes on to third parties any personal information you provide.
Call 07974 069245 or email us on info@bishboshbecca.co.uk
If for any reason you have a complaint about the Bish Bosh Becca website please do not hesitate to contact us via any of the methods described on our contact page. We approach all criticism and complaints with the highest regard and it is our policy to address all complaints within five working days.
We do apologise if an item you would like to order is sold out. Our stock availability is automatically refreshed on the website, but occasionally a number of customers place an order for the same item at the same time. If there are any problems with an order you place, we will contact you asap.
Yes. Most of our jewellery can be modified to suit your requirements. The lengths of our necklaces, earrings and bracelets can be adjusted, and earring fittings can be changed to fish hooks, studs. We also have a variety of other Swarovski crystal and pearl colours available if you are looking for something to match your colour scheme. Please contact us prior to ordering to enquire about any particular adjustments which you would like and we'll let you know if it is possible and if there will be any extra costs involved. In addition, we also offer a full bespoke service to ensure that you have the most perfect accessories. Simply tell us what you want and we will design and make your jewellery exactly to your requirements. Please note that bespoke items, or items which have been tailored to your individual requirements, are non-returnable.
No, Bish Bosh Becca does not produce a catalogue. New products are added straight to the website so please do visit our website regularly. Or why not sign up to our newsletter and we will keep you updated on new products by email.
There are a number of different ways you can get in touch with us.
Please click here to go to our contact page.
email: info@bishboshbecca.co.uk
In most cases repairs to items will be made free of charge for up to six months from date of purchase, after which time a charge may apply. Your legal rights are not affected.
You will have received your gift voucher in the form of an email with a unique code identifying you and the value of the voucher. Simply shop the site in the normal way, and when you checkout enter the unique voucher number on your account page. The value of your voucher will be deducted from the total value of the order. You can use a gift voucher to cover either part or the full value of your order. You do not need to use the full value of your voucher at once. Any money left on the voucher will remain as a credit to you & can be used at a later date (within the one year validity period of the voucher).
Yes. You will have the option, during the checkout process, to add a handwritten gift card to your order free of charge. All you need to do is fill in the gift recipient’s name and the message you would like us to handwrite on the gift card and we'll do all the rest.
Delivery Questions
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Order placed before 12pm on a working day (Monday to Friday) will be posted the same day and you will receive them by 1pm the next day.
Orders placed on a Saturday or Sunday will be posted on the following Monday and will arrive by 1pm Tuesday.
Orders placed on a Friday might arrive by 1pm Saturday but they are only guaranteed to arrive by 1pm Monday. If you place an order on Friday before 12pm and you need it by 1pm on Saturday you will need to choose the Saturday delivery option.
Within the EU all duties are already paid. Outside of the EU, any customs or import duties are levied once the package reaches your country. These duties and any additional charges for customs clearance must be borne by you. However, in our experience, most orders are usually under the threshold for import duties so no additional charges are added. To be absolutely sure, you may want to contact your local customs office for further information.
Your order will be marked as a gift on the customs declaration.
Each and every purchase from Bish Bosh Becca no matter how small, will be gift wrapped free of charge. Your order will then be beautifully wrapped by us in one of our black branded gift boxes; it will then be tied with ivory satin ribbon. If you require a personalized gift card to be sent with your order, we will even hand write that for you at no extra cost. Just enter your message in the message field.
Children's jewellery will be sent in amethyst coloured boxes with ivory satin ribbon and a gift card
Orders that appear to create a set, for example matching earrings and necklace will be gift wrapped in the same box. If you would like them packaged separately please let us know.
Within the UK, when we dispatch your order we will update it with the tracking number for your parcel. You can then track this via the Track & Trace service online. For International orders, although we pay for the priority tracking service, in fact as soon as it arrives in the destination country the tracking stops as local postal services do not provide tracking information for foreign parcels (very helpful!). However, IF the parcel does not arrive we do have the ability to start a search and reclaim procedure so you will not be charged for lost parcels. If you are worried and it has been longer than our suggested delivery time, then please send us an email or give us a call and we will do what we can to find your parcel or arrange a new one for you.
Yes. You or someone else should need to sign for the delivery. If no one is available then most postal services will leave you a card and take it back to their sorting office, you can pick it up there or arrange redelivery.
We deliver to all countries within Europe. We also deliver to Australia, New Zealand, Canada & the US as standard. We will consider other countries on a case by case basis, however, for the purpose of protecting our customers from fraudulent transactions, we reserve the right to decline orders from countries deemed to be high risk. Please contact us if your country does not appear in the drop down menu of standard countries we deliver to.
No problem at all, just give us the delivery details at checkout and we’ll deliver to it.
Delivery charges are as follows. Deliveries will require a signature on arrival except for Airmail deliveries.
1st class recorded delivery and BFPO £2.95 or
Special next day delivery £5.50 or Special next day saturday delivery £7.50
Airsure to non mainland UK and Europe and Worldwide £6.00
Where Airsure is not available your order will be sent by International Signed for.
In the event of a postal strike you will be able choose Courier Delivery. £4.00.
Orders placed before 12pm using Special next day delivery will be posted the same day. Orders placed after 12pm will be posted the next day. Orders will arrive by 1pm the day after they are posted
Items that are in stock will normally be dispatched within 2 working days. Occasionally, at times of very high demand, it may take us up to 3 working days to process and dispatch your order. If this is the case we will contact you and confirm the dispatch date. If you need your order by a specific date please tell us this by entering it in the "order comments, special requests" on checkout or by phone or email. We will do everything in our power to get your jewellery to you by your required date. Once the item is dispatched, delivery in the UK should be next day. Outside of the UK, shipping time varies widely depending on the destination so the final arrival date will depend on the local postal network in your country, however in our experience orders arrive anywhere in the world within 10 working days of shipping confirmation.
Returns Questions
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Please return the jewellery to us (or call first) explaining the fault. If the item is faulty, we will refund the cost of the item, including original delivery costs to you, plus delivery costs incurred by you when returning the item to us by postal service. Please note, earrings are non refundanble unless faulty.
Yes you can. You will need to notify us within 7 days of receipt and return the item to us in its original state with all packaging intact and we will then refund you or arrange a replacement. Please see our terms and conditions for details.
When the item is a Christmas present the 7 days will be from 25th December rather than from receipt.
If it is a gift for a specific date (Birthday, anniversary etc) let us know and we will extend your 7 day guarantee so that you get 7 days from the special date. Please bear in mind that we lose about 20% of the cost of every piece that is returned in postage and non refundable order processing and credit card charges. So please do not order items on a trial basis as these costs damage our business and mean, in future, we won't be able offer people the great prices we do at the moment. Thank you. Please note, earrings are non refundanble unless faulty.
No problem, this does happen. Providing the item has not been worn and is in its original condition then we will happily allow you to exchange the item for something more suitable. However, only the sender can request a refund. Please note, earrings are non refundanble unless faulty.
We want you to be so delighted that you can't help telling all your friends! When you receive your jewellery if for any reason you are not completely satisfied, please return it to us at:
Bramhill Newlands Rd Ruishton Taunton Somerset TA3 5JZ
Including all original gift packaging and taking care to make sure the jewellery is adequately protected. Please note, earrings are non refundanble unless faulty.
Jewellery Care
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When you have received your lovely jewellery, no matter how much it costs or what it is made from, you will love it and cherish it. To help you look after it and keep it in the best condition we have put a few tips and suggestions together for you.
Tarnish is a product of oxidation, caused by the interaction of silver jewellery with certain elements such as oxygen or sulfur as well as with certain acids. Tarnishing on silver jewelry, when worn on a regular basis, usually does not occur. Storage for a prolonged time causes silver jewelry to tarnish. Contact with rubber bands may cause tarnish - the sulfur in rubber is a catalyst for tarnish. Taking a medication that changes the acidity of your skin may cause silver jewelry to tarnish. To keep your silver tarnish-free, frequently clean your silver in a mild dishwashing liquid diluted in water. Thoroughly dry your silver jewellery after exposure to water. Store silver in a dry container or a plastic bag with anti-tarnish paper. To remove tarnish or oxidation film from silver you can use fresh, uncontaminated commercial silver dip liquid, polish paste or polish cloth, available in jewelry supply or hardware stores. Make sure there are no loose stones or parts. Limit the gemstone's exposure to silver cleaners - cleaners may harm certain kinds of gemstones. Please read the cleaning product's instructions before cleaning. Thoroughly rinse jewelry after cleaning, and dry with a soft cloth until it's completely dry.
Jewellery and gemstones require special care when wearing, storing, or cleaning. Here are some Do's and Don'ts: Don't wear fine jewellery when doing housework or gardening. Don't heap your jewellery into one drawer. Remember a diamond ring can scratch that pearl necklace. Keep them separate and ideally wrapped in velvet, paper, or silk.
Freshwater pearls are delicate items which can be harmed unless looked after correctly. The products that harm pearls the most are the perfumes, hair sprays, cosmetics and make up that we wear every day. Along with other household chemicals, if sprayed near pearls these products can build up on the pearl and damage the surface of the pearl. The surface can become marked, dull, pitted and lose that luminous lustre that defines a freshwater pearl.
- Put your pearls on after you have applied make-up, perfume and hair sprays.
- Don’t spray perfume on the neck area where the pearls will actually sit.
- Avoid touching your pearls when you have just applied hand cream and remove your pearls before applying cleansers or night creams.
- Put them back in their original container, or a velvet lined box. Never store them in plastic.
- Do not put your pearls anywhere hot as the heat will discolour them. Do not steam clean them for the same reason.
- Do not clean pearls using any of the jewellery cleaners made for gold or silver jewellery.
- Also do not use the ultrasonic cleaning sets as the vibrations can cause the pearls to rub against each other.
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